Out of Hours

This service is available from 6.30pm through to 8.00am, 7 days a week.

The service also covers Bank Holidays.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Alternatively Call 020 8969 7777 from 18.30 – 08.00 on weekdays and throughout weekends and public holidays. This service is provided by London Central & West Unscheduled Care Collaborative.

Need to see a GP or nurse in the evening or at the weekend?

Your practice receptionist can now book an evening or weekend appointment for you at the locations below. Ask your receptionist for more details. If you need to see a GP or nurse when your practice is closed, please dial 111.

Opening times: 
Monday to Friday:                       6:30pm – 9pm
Saturdays and Sundays:          8am – 8pm

Who is it for?
Anyone registered or resident in Kensington and Chelsea or Queen’s Park and Paddington can use this service.

Patient records
To make the appointment as effective as possible, the health care professional will ask you for permission to view your patient record.

How do I get an appointment?
Your practice receptionist can book an evening or weekend appointment for you at the following locations:

Violet Melchett Clinic 
Integrated Care Centre, 30 Flood Walk, London SW3 5RROpening times:
Monday to Friday: 6:30pm – 9pm
Saturday: 8am – 4:00pm
Sunday: 2pm – 8pm

Tube: Sloane Square (District & Circle) or South Kensington (District & Circle and Piccadilly lines)

Buses: 11, 19, 22, 49, 211, 319

St Charles Centre for Health & Wellbeing
Integrated Care Centre, Exmoor Street, London W10 6DZOpening times:
Monday to Friday: 6:30pm – 9pm
Saturday: 8am – 8pm
Sunday: 8am – 2pm

Tube: Ladbroke Grove (Hammersmith & City)

Buses: 7, 23, 52, 70, 295, 316, 452