When I first joined this practice I had a few gripes the phones took quite a while to be answered and I saw a doctor who was rushed and not helpful.
However these last months I cannot praise this practice enough. There are new and extremely polite and kind reception staff who are efficient and always help as best they can to help. The phones are now answered much quicker and rarely ring for more than a few minutes before someone answers. If I explain to reception I need an appointment they either put me down for a telephone appointment or book me in within a week which is very helpful. I requested some print outs from my records and this was done quickly and someone telephoned me to tell me it was done.
I have seen 2 doctors here recently and they were both excellent. They give you time, listen and make you feel they will do their best for you. I needed referrals and they were done and I was amazed to find out these were over at the hospital within a few days of me seeing the doctor.