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Accessing Online Services

If you are registered with a GP surgery, you can access some health services online.

Online Services Information

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999

This service is available from 6.30pm through to 8.00am, 7 days a week.

The service also covers Bank Holidays.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

you need medical help fast but it’s not a 999 emergency

you think you need to go to A&E or need another NHS urgent care service

you don’t know who to call or you don’t have a GP to call

you need health information or reassurance about what to do next

Alternatively Call 020 8969 7777 from 18.30 – 08.00 on weekdays and throughout weekends and public holidays. This service is provided by London Central & West Unscheduled Care Collaborative.

Need to see a GP or nurse in the evening or at the weekend?

Your practice receptionist can now book an evening or weekend appointment for you at the locations below. Ask your receptionist for more details. If you need to see a GP or nurse when your practice is closed, please dial 111.

Who is it for?

Anyone registered or resident in Kensington and Chelsea or Queen’s Park and Paddington can use this service.

Patient records

To make the appointment as effective as possible, the health care professional will ask you for permission to view your patient record.

How do I get an appointment?

Your practice receptionist can book an evening or weekend appointment for you at the following locations:

Violet Melchett Clinic 

Integrated Care Centre, 30 Flood Walk, London SW3 5RR Opening Times:         

Mon – Fri:       18:30 – 21:00

Sat:                   08:00 – 16:00

Sun:                 08:00 – 14:00

Tube: Sloane Square (District & Circle) or South Kensington (District & Circle and Piccadilly lines)

Buses: 11, 19, 22, 49, 211, 319

St Charles Centre for Health & Wellbeing

Integrated Care Centre, Exmoor Street, London W10 6DZ Opening Times:         

Mon – Fri:       18:30 – 21:00

Sat:                   08:00 – 20:00

Sun:                 14:00 – 20:00

Tube: Ladbroke Grove (Hammersmith & City)

Buses: 7, 23, 52, 70, 295, 316, 452

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Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals