Friends & Family Feedback – what our patients think…

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The NHS Friends and Family Test (FFT) was created to help us understand
whether patients are happy with the service provided. It’s a quick and
anonymous way to give your views after receiving NHS care or treatment. Your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.

We review all comments received via the NHS Friends and Family Test (FFT),
but we cannot respond to specific concerns relating to your medical care.

Results of our January/February 2023 patient feedback:

Below is a snapshot of our patient responses (unedited comments):

GENERAL FEEDBACK:

KPMC has always offered best in town quality service to me and my family. We are grateful . I highly commend the KPMC caring and dedication to patients. I like to say a big thank you for the encounter during my wife’s recent illness that required called an ambulance and treatment at hospital.

Because i experienced excellent service- seen and diagnosed and treated promptly Always found all surgery staff to be very helpful and professional. Thank you!

Speedy appointment date, very clean surgery, very friendly and competent staff and nurses. This is a superb GP surgery. Great patient follow up. Fantastic surgery

Funcionários muito educados e prestativos!!

Because the quality of service and attention from reception and the doctor were erxcellent.

The phone call to have appointments was very good they were nice and helpful, the doctor was very nice and helpful too I didn’t wait to login to see her so fast and very good.

Coz it is. Keep up the good work. Much appreciated.

Was seen on time and doctor was efficient and clear. Best practice in RBKC

Very bad service. Very long waiting list

I got appointment on the day I called. Very attentive doctor

It was efficient. Very thorough & clear

Fast appointment available, tlephone consultation proved to be enough. Clearly explained diagnosis and solution provided.

Doctors and receptionists are always empathetic and quick especially at calling back at the tight time. Great surgery and specialists too

Felt rushed. Almost Impossible to get an appointment

Everything had gone through smoothly, not long waiting, receptionist was very welcoming. The Dr herself was very charming and greatly caring. The waiting area is nice and spacious with TV screen with helpful health information.

because once I call to get appointment for my baby they ask me to bring him immediately. very professional staff., especially dr campari

The Doctor is amazing, and the service She gave was incredible!, but I have been waiting for more than a month to get a Doctor available.

Whenever I or any of my family member need medical attention Dr kamvari and his team are always there to help us, I recommend Kensington park medical center to all my family and friends.

Reception people are very kind, and Dr. very interested and super competent.

A Dr called me back quickly after talking to receptionist and was able to have good talk about my condition making plans for a home visit

Receptionist team were friendly and sorted my issue. GP called me quickly too

My appointment went according to the schedule. Hardly any waiting time, I have been seen to and my treatments conducted professionally with lots of attention and care. Very satisfied Thank you.

Good services from appointment booking, receptionist and the doctors are very experienced and caring. Very good with problem solving

Telephone contact was appreciated. Next day appointment. No waiting. Charming and informative staff.

The Doctor is amazing, and the service She gave was incredible!, but I have been waiting for more than a month to get a Doctor available.

Because it’s true 🌟

The doctor was very polite and helped me a lot by investigating my health issues. The receptionist was very polite too. It’s really good and I’m very happy with this GP

Most professional reception to help, both young and old. but sometimes rules are rules therefore… one has to wait as Doctors are mostly booked up… Doctors are like family to family patients

Having Professional staff who care and Doctors at the Center makes a huge difference. I would highly recommend it to any friends and family.  Keep up with technology solutions and on line capabilities for the patient.

My consultation was very thorough and I was able to get an appointment at a reasonable time. I like that there is an option of in face appointments and remote appointments available.

Fine once got appointment. It I hate the way you text me and I cannot reply I almost ran out of drugs because you wouldn’t send all , just two weeks supply unless I booked a f2f diabetic review

‘I had a call fom surgery to say that there was an urgent appointment made for me following the result of chest x-ray which i had yesterday. I was seen on time and a very thorough check up answering all my questions. I came out of the surgery feeling better. I was seen by Dr Kamvari and he has a very pleasant manner and inspires confidence.’

Excelente atención and nice humans resort.

RECEPTION:

The receptionist helped me to see a doctor quickly as I was in pain. The doctor was kind too.

Arranged same day appointment very efficiently. Was seen on time for the appointment. Dr efficient and professional. Reception staff polite and helpful. Waiting area clean and tidy.

They(Dr and reception ) good. listened and advice me. thanks

Receptionist was very nice. I got sane day appointment. My GP was really helpful and knowledgeable

Very helpful, patient and friendly reception staff. Kind and understanding and what a difference that makes! It is important for elderly patients especially, to be able to see the Doctor known to them.

I always get good advise from doctors and receptionist’s are polite and helpful???

Understanding and the staff are kind helpful. Doctors are Understanding very professional and listen to you with respect and kindness and value your opinion. I’m grateful for there quick interventions if needed.

Easy to get an appointment, although it was a non urgent issue. Deborah on reception is super helpful and Dr Pumphrey was excellent, very reassuring and Cicely felt confident that her issue will be resolved.

The reception staff are always polite and helpful. I have been with the surgery for 26 years and I have always felt respected and listened to by all members of the team.

Because the quality of service and attention from reception and the doctor were erxcellent.

Excellent front desk for sorting out problems

Reception is helpful and responses to requests are always addressed in a very timely manner. Waiting times are minimum and follow up is both reassuring and thorough. Always feel like my issues are being considered and addressed.

The phone call to have appointments was very good they were nice and helpful, the doctor was very nice and helpful too I didn’t wait to login to see her so fast and very good.

Very thorough and the service received exemplary. I am so impressed with how the Receptionist at KPMC recognised who I was (from a previous call) and even knew my name when I called from my voice. This is really intuitive and an great example of going the extra mile that makes the service I received extremely special. Keep up the great service! 👍🏾

Because, the receptionist are the first point of contact and, they are ALWAYS, welcoming, polite, helpful and, nice. Big up Debra

Excellent receptionists and GP

Réception was very helpful and doctor assessed my condition promptly.

DOCTORS:

I was seen on, time and given advise quickly. Bot of my parents were GPs, I have high expectations because of that, and I’m never disappointed in the doctors here.

Doctor that I saw today was very understanding and caring I felt very overwhelmed with my condition at the end of the session I felt at ease

Because the GP took the time to know me and ran lots of tests to check my health. She also explained why I should go to A&E at a level I understood. I did not feel patronised or dismissed which was a refreshing.

Since 1999 I have become a patient of Dr. Dua at the Kensington park mc until today. I have been looked after by my Doctor as well as the staff whose care and devotion is noticed. I would very much recommend the practice to friends and family

Dr Taylor was efficient, attentive and genuinely interested. She had results to relay to me and I found – as in a previous appointment – that she has a lovely, calm manner. I have been attending this practice for over 35 years at least and have always found it marvellous.

Doctor Humphrey was professional and explained everything I needed to know.

Dr Kamvari is very helpful.

Dr Pelli is a GP of another calibre. She’s incredibly intelligent – everything I speak to her about, it’s as if she specialises. This is rare. She should really be credited for how good a GP she is. Towards me she is incredibly caring and I’m grateful for her.

Dr Baht visited me at home for review of my current situation. She was most helpful and I was very impressed with the time she took to listen and suggest certain help.

Doctors are most efficient and caring unless there’s a problem with NHS System

Excellent service thanks you doctor kamavari

Excellent service and always takes care to understand my concerns and find solutions to resolve them or put a plan in place. Dr Pelly is fantastic

Dr Pumphrey is always very helpful and seeks to find answers to my problems

Because I get superb treatment from my doctor, Arash Kamvari

They are able to identify if you matter is serious and able to respond immediately Dr pelly is very professional knowledgeable and reassuring

Very friendly and thoughtful Doctor. She explained what was happening and what the nexts steps are – was very reassuring. It was nice to meet a doctor that took my symptoms seriously and investigated what might be causing them.

Dr. Arash Kamvari, my doctor, is outstanding, and appointment booking is easy and efficient

Overall the service is quit well waiting time , the ,staff quite helpful, doctor in duty (H D ‘costa )was very professional and checked my son understanding teenage very very respectful, thank you Mary Yousef’s mum