FFT Feedback – March, April & May 2023

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What our patients think…

The NHS Friends and Family Test (FFT) was created to help us understand
whether patients are happy with the service provided. It’s a quick and
anonymous way to give your views after receiving NHS care or treatment. Your
feedback is important to us, it helps the practice to continue providing the
best service possible to our patient population.

We review all comments received via the NHS Friends and Family Test (FFT),
but we cannot respond to specific concerns relating to your medical care.

Patient feedback for March, April & May 2023:

MARCH 2023

Brilliant time keeping, super friendly reception, doctor patient, compassionate, helpful and super efficient.

Receptionist was very helpful and patient with me as I am not good with technology and she really was terrific. Doctor Kamvari also rang me without any prompting to check on me and update me on hospital appointments. I have just moved my GP practise and Kensington Park has so far provided very good service, such an improvement on my previous doctors surgery.

Very easy if you live near enough to go to the surgery at 8 am. But if not I think it may not be so good. Very nice staff.

Always easy to make an appointment; friendly and efficient staff in reception and excellent foctors.

Because I thought it’s very important to answer it.  I can say this is the best Gp in London I had ever seen in my life because I like them how they welcome me.! It was an amazing and I love that.

I’ve been coming to this surgery for over 20 yrs and I’ve never had any bad observations, everyone has been very kind and helpful.

Miss Alves was very friendly and professional. Also at reception the young lady was very helpful and with a lovely big smile. I recommend Kensington Park health Centre to any patient. Stay safe and good luck to all and thank you everyone for looking after me so well. Kind regards Maria Fiueira

This has been my gp for 30years and keeps getting better.

Because I find the reception efficient and my GP dr Kamvari a very good Doctor who takes his time to listen and diagnoses problems very professionally without having to non stop referring.

Brilliant. I felt safe, supported and cared during my visits. I grateful for referral and extremely grateful for changing pills to treat my endometriosis. Dr India Pumphrey suggests pills which are much better than that given by hospital dr. Thank you for her professionalism and support in my difficult times of managing severe endometriosis symptoms. 

This GP is giving me always best services.All the staff from top (Doctor) to (Reception) bottom are so helpfull and working very hard and treat to every one equally . 🙏👍😁 

The reception staff very helpful and professional. The doctor was very attentive and looked into the matter deeply

The doctor was kind and patient. The receptionists are also friendly and supportive. I would recommend there.

Very spacious clinic, doctors are very friendly and so comfortable to talk to them, good service face to face or by phone. Receptionist Are very welcoming and helpful. Easy to make an appointment.

Because I find the reception efficient and my GP dr Kamvari a very good Doctor who takes his time to listen and diagnoses problems very professionally without having to non stop referring. 

Dr Pelly was very helpful and professional. Always a pleasure to see her, a great bedside manner. The reception staff are always polite and helpful, which is much appreciated. Thank you.

I have to say that Dr Humprey showed patience and was very through. She is a credit to the NHS. Like all the doctors and staff at the center, the level of excellence is outstanding. What a brilliant GP. 10 out of 10

Miss Alves was very friendly and professional. Also at reception the young lady was very helpful and with a lovely big smile. I recommend Kensington Park health Centre to any patient. Stay safe and good luck to all and thank you everyone for looking after me so well. Kind regards Maria Fiueira

Dr Pelly is an exceptional doctor. Her knowledge and the level of care she gives you as a patient is truly exceptional. I cannot thank her enough for what she does for me as her patient. Great practice and staff

I’ve always been happy with this clinic. The staff are all nice and helpful. From the reception to the nurses all the GPs. Thanks goes to all the staff.

Dr India Pumphrey is an excellent addition to your team – she is efficient, listens and provide the details any patient needs. Dr India is one the best GP in Kensington Park Medical Center. The appointment was made very efficiently by the reception desk this morning as well.

Ladies on reception are exceptional ‘ Debra Peter and azza ‘ wonderfully compassionte ladies . Even on closing 5.45 ..ready to help and make us feel better. Outstanding care. ☆☆☆☆☆ 

The reception 😍 are so lovely  

Doctors nurses and staff they are very kind. I like this surgery and near my work place. More important is. My Doctor kamvari is very nice person. Very kind and humble person.

I have been with the practice for about 26 years and have never had any cause to complain  

Emmediate apointment. Very good comunication. Nice staff. Kholegheble doctors 

The staff and the doctor were very friendly and professional. Dr Dua was a good listener and has given me very useful information about my Asthma issues.

All good. Great team on site doing their best under difficult circumstances and government incompetence with 13 years of.government cuts. Anyone still working in health case deserves more money

Professional, caring, friendly, very clean, prompt. Very well run doctors’ surgery. 

The doctor managed to check many issues I was suffering in a very short time . She put me at ease and reassured me . Also the receptionist was very nice , courteous, and professional.

Very responsive reception team. Incredibly swift contact made by doctor who was both understanding and helpful. Excellent client care and medical help as always.

APRIL 2023

I hv been using this surgery y for past 23 years and am ver content with earlier Dr Dus and since several years now with Dr Kamvari. Appointments A bit difficult to get due to Dr Kamvari being very busy and very popular

Very thorough consultation. All stops were pulled to ensure results could be obtained speedily. I was impressed. Thank you

Exceptional service. Expert advice delivered in a really timely, calming manner which totally put me at ease. KP are faultless

Very supportive and friendly understanding doctors. Receptionist are friendly and caring very helpful too. I’m happy I chose this surgery.

Dr India is lovely easy to talk to if you have something complicated the time you have doesn’t cut it I had a double appointment because I knew there was a lot to get through patients over run all the time

Dr Pelly is very pacient, especially with children, and is always making sure the pacient fully understands everything.

Had a thorough consultation as a followup from Tuesdays results. Also, Dr. Pumfrey managed to allay my anxieties on my leaky aortic valve. She was patient and spent time explaining things to me. She increased the dosage on the amlodapine and that has made me feel much better. Thank you.


The doctors are very Understanding supportive and get medical problems sorted very quickly . Receptionist are very helpful and friendly and most of all understanding I would recommend this surgery. Very satisfied.

I am very happy with everyone at the clinic especially Dr. Kamvari. I am very thankful to all the staff at the clinic and NHS in general. Thank you very much.

Because it is really so!Polite attention to the patient, knowledgeable specialist! Politness, attentive staff at the reception, with gratitude,a patient

Because Doktor is helpful. Dr.Kamvari He is very patient and helped me a lot in my recovery. Thank GP

Great reception and excellent follow up  

Very happy with my experience at this medical center, from the receptionist to the doctor always been greeted with a smile and professionalism.  

Have been with surgery for 23 years. Dr dua and dr kamvari are very good. surgery needs a dedicated nurse and phlebotomist

Esther was easy to talk to and personable having said that last year the nurse I saw don’t know name wears glasses talk down to me and was rude not a good look you might want to work on that.  

Reception staff are brilliant, understanding and very efficient.  

Hi. I can give only good feedback to Kensington Park Medical Centre. Im happy to meet Dr India Pumphrey I trust her she is amazing. 

Because it is a great team . Doctors , reception and staff. Keep the good work . Very proud of KMC .

Excellent help from GP. Thank you for 5 star help when I needed to use the service

doctor excellent. reception staff excellent and I’m happy. keep it up.then it becomes a pleasure to visit the surgery…

I was so pleased with Debbie she went above and beyond to help me. It’s a great feeling to finally have someone like Debbie at Kensington park medical center I have been a patient for a long time I must say service , understanding, empathy has gone 5 star. Thank you Debbie I hope you stay for a long time. I’m so pleased with the practice finally I can speak for many patients as we all are from the area. Great great service. As always proficient caring and very thorough with mental & physical pain. Our families has been many years attending this Practice and has always been professional and are protected with little ones

MAY 2023

always helpful doctors. get appointment quickly

Because the service and Doctor India were excellent.

I always have had avery good experience. From reception to the Doctor’s. I’m very pleased with this service. 

They respect the patient opinion good doctor and respect confidentiality of the patient. Receptionist very professional and kind. 

Happy with doctor. receptionist kind helpful 

Everything is very organised and quick. 

The nurse is so kind and helpful. Thank you so much for taking care of me. I really appreciate all your concern and help

Quick appointments and call answers, the online service is reliable. Overall my experience was that the GPs and reception staff have been understanding and helpful with my queries.  

kens Park medical centre is a great place now.

Lovely surgery . Been with this surgery for 30 years never had any issues. Keep up the good work at the surgery. Thank you for treating me well. .

Quick appointments and call answers, the online service is reliable. Overall my experience was that the GPs and reception staff have been understanding and helpful with my queries. 

The whole team is great and very dedicated to their patients. Whenever I needed help, I was treated with kindness and understanding of my medical issues. This creates a sense of security and that the medical team is thinking about you. Thank you for your cooperation.

Nurses and Dr. s are doing great job. explained properly and very polite.thank you. 

I am new to this surgery. Proces was smooth. Dr. Was Great. Receptionist was nice and surgery was clean. So far so good.  

I was transferred from another GP to the Kensington Park Medical Center and I’m speechless. The service is amazing and very professional and the center is extremely clean and organised . I’m very happy with this GP. I want to thank all the staff from the excellent service but mostly Gaby. She is just amazing. Very sweet and kind! She helped me a lot and she is so patient.

Because overall the service was efficient and easy. I get the info I was looking for. Dr Oyefeso provided professional advice with the appropriate level of care and empathy.

Happy to be patient of this medical centre.

I called the reception and she was very pleasant,and dealt with my enquiry promptly  

eu me sinto acolhida e bem cuidada em meu GP (I feel welcomed and cared for in my GP) 

Because I was very pleased with the help I was given. I have always found staff at Kens Pk Med Centre considerate and well organised.


Because of dr India very patient and cares I know this should be a given but it’s not I lucked out when I got a appointment with her. I have been with the surgery a long time and there was a time when it wasn’t very good but in the last few years you have improved a lot well done

The Australian receptionist goes out of her way to ensure all of your requests are met and everything is followed through. In addition, her manner and communication skills are unparalleled. I always feel reassured after speaking to her on reception. 

Best G P in R B K C 

All Nurses,information staff,Dr’s are all kind and polite everybody’s doing great job!  

Just love my surgery and my Dr pelly.

Because Dr.Pelly is amazing at what she does. She provides the right information to the patient and cares about them.

My Doctor shes great! she explained to me all the details.and shes polite and kind. The information staff are great as well anytime i called she find me way how to make me appointment and talked to the Dr. thank you so much❤️.

the nurse roxan was really professional. i have a phobia about blood she was excellent dealing with me.

Debbie was very helpful as usual. The surgery environment is very clean and accessible.

Very quick appointment very kind and helpful staff and doctors. 

Gaby at Kensington Park Medical Centre is excellent at her job and very helpful and great.  

Always gp takes care. All staff is cooperative

Dr. Kamvari and the receptionist they were both very helpful and professional. Very grateful

Friendly service and personnel. Efficient and good service. Gaby dealt with my request in a professional way.