What our patients think…

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NHS Friends and Family Feedback – June 2023

  • awesome GP. Awesome receptionist. lots of space, clean new, good healthcare awareness on screens and posters. good location
  • Because of your excellent services always. I recommend you to continue your excellent services. Thanks
  • All the staff are so helpful, including the medical staff. The Medical Centre is clean and organised.
  • Appointment on time was efficiently completed
  • Because the staff are all extremely helpful and efficient.
  • My Gp is excellent so happy to deal with her
  • Sometimes there good and sometimes not
  • Very good interaction and care with appointments.
  • Staff are very friendly,the practice is clean and quiet, doctors especially dr palley is very helpful.
  • Easy access
  • Receptionist was charming and polite and Dr Pumphrey was very good, attentive and helpful
  • Telephone call with GP was punctual and Dr Pumphrey took time to listen to my concerns / needs and had remembered things from our last conversation six months ago which I was really impressed by.
  • Our Doctors are v professional in their medical advice in healing and helping non mental and mentally disabled patients. Our Doctors ate highly trained and works very hard to keep their patients well and secured.
  • Good service and prompt attention by staff and GP. 
  • Very good GP’s. I did mention to Dr Kamavari, during my appointment yesterday, that it would be more helpful to have time of appointment mentioned in reminder of appointment text message
  • Good hospital services. Dr. Kamvari was very approachable and has excellent knowledge.  
  • Receptionist was charming and polite and Dr Pumphrey was very good, attentive and helpful
  • The doctor listened and took time to physically examine to check for problems. Was able to get a test done and results soon after, Abtibiotics prescription collected soon after. Now resting. Thanks
  • I have a wonderful GP I Dr Nalliah although I also received very good service from other doctors. The reception is also now staffed by polite and competent staff. Very happy to have Dr Nalliah back!
  • Because I was able to see Dr Bhatt on the day, who eas very thorough. Reception staff were very pleasant and helpful. 
  • Compared to the complaints I hear relating to other practices, kensington park medical care and the team are great and I am thankful for it.
  • On time. Very nice doctor! Listening, have knowledge on my subjects, many good advices. Overall excellent! 
  • Easily got the emergency appt and I have seen the Doctor 👏👏 Kensington park medical centre is always best 👌. No comments 🙏
  • Had a same day appointment after calling in the morning. I’ve not tried to book a routine appointment yet so unsure how easy those are to get, sometimes you don’t want a same day appointment and it’s a little bit tying to have to just try and ring on the day you think you might want it and hope to get a time
  • Polite. Professionally friendly. Efficient. Gave time for relevant conversation. Thank you for these tests
  • Staff are all helpful and attentive. My favorite Clinic.
  • Best GP Dr kamavari in the whole of R B KC looks after patients very well & caring excellent Dr
  • Face to face appointment made quickly and investigations done quickly. Reception staff and clinicians very helpful.
  • My GP is Dr Pelly. I can always rely on her knowledge, caring nature and ability to help me and resolve my issues. She is arguably the best GP I have ever had an deserves recognition for this. The practice staff are wonderful and I feel lucky to have this practice as my surgery
  • now we don’t need to que when check in cos put my initial and date of birth on computer.. quite easily. alsoDoctor was great .. receptionist always nice to organize. just say thank you
  • We know you are medically competent but listening and caring are what I remember more than you making me better. I think that India should understand that even if she thinks she comes in and does her job she makes a big difference to people and don’t be so clinical and think you don’t make a difference you do your lovely
  • I have been a patient at Kensington Pk Medical Centre for a number of years. I have always found Doctors and Admin Members considerate, helpful and professional. They are experienced and well organised. More than once I had the opportunity to recommend them to friends and colleagues without hesitation. A well run and reliable Medical Practice in my opinion.  AMH London W14  
  • Short waiting time. Very friendly staff. Had a good meaningful conversation with the doctor.
  • I didn’t wait longer to get through ladies at reception are helpful 
  • Very easy to get appointments when needed and staff very polite and helpful.
  • All the staff are so helpful and accommodating. Iam so thankful for their service and care to us
  • Been going to this centre all my life and never had a problem. Its the best medical practice and the doctors and staff are always lovely and helpful.
  • Staff or nurses behaved in professional, polite and efficient manners. I’m satisfied with their performance generally. Doctors especially Dr Bhatt, she is nice, patience and can give me outstanding expertises medical advice, she is brilliant & respective. Hopefully the time for seeing Doctor can be longer.
  • I arrived early but still waited 20mins past my appointment time, consultation was very good and helpful.  
  • wry charming young Dr called me for examination of my heart which was very simple and my heart was ok 🙏🏻. He asked to check my blood pressure too which was ok too. I am happy to have joined this surgery. the care the Doctors nurses.  receptionist all good. thank you
  • I just gave you a ‘good’ because I used your BP / weight machine and the BP readings came back all wrong. Apart from this, can’t fault my consultation with dr Kamvari. 
  • I never have any problems with our practice. I am extremely satisfied with our practice, well done everyone.
  • There has been no reason to feel I have not received care, consideration , forward thinking as to my posdible medical requirements, and excellent provision , with enquiry of the other services providing for me, when treatments , prevevtitive practices have been necessary. Professionally friendly.  
  • Because this centre went above and beyond my expectations. The receptionist took care of my issue. Although there weren’t appointments available, I was called by the doctor, who assisted me with professionalism and reassured me of my concerns. I much appreciate their service, and I will suggest it to all my family & friends. Thank you to all the team. These are the little things that makes people safe.
  • I’m always happy with the outcome of my appointment. I have never had a problem.
  • Because Gabriella was charming, and explained everything clearly. No
  • On time, friendly, efficient Simon who did the test for me. Very easy, quick visit. Thank you Simon!!
  • I was supported and helped in every way needed
  • Best in the UK