NHS Friends and Family Feedback – August 2023

Posted on:

What our patients said about us in August 2023.

My appointment was on time , the examination was thorough and detailed , all my questions where answered. The Dr was clear and thorough, and detailed , I am very rimpressed , and greatefull , thanks to all you staff. THank you all for your attitude and well to serve. I am grateful to all your staff.

I had a prompt service , clear , on time , all with explanation and excellent atitude , while a full explanation of what the lady was doing , thank you for every thing , I am grateful. Just keep your prompt service and advice.

Receptionist very helpful and cheery and dr pelley is just wonderful and I’m ever so grateful for all her help and the centres help over the years well done.

The doctors and nurses and other nhs staff at the practise are always really lovely and try help the best they can.

Had to have bloods taken and it was completely painless, I didn’t even feel the needle go in. Very caring and professional service, thank you.

I had a great experience at you practise , open minded attitude, very helpful , I am grateful , and I thank the staff for thier effort.  A personal thank you for all your staff , I will be happy to recommend the practice to all my contacts and Naibour.

I did not have to wait too long for my appointment. The Nurse Gabriella was very nice and welcoming. She was also very helpful and professional.

I have always found the doctors at KPMC very patient, helpful and clear with their suggestions and advice. I wish to thank dr Pelly and dr Kamvari in particular for their help.  At the reception Deborah, Gaby and all the other staff are always very kind and deserve a special thank you.

The doctor was very thorough in the consultation and listened. Your receptionist is friendly and welcoming. Thank you.

Excellent service and accommodating friendly doctors or practitioners. Thank you. Thank you keep up.

My doctor understands me enough to engage in conversation regarding my health.

Good service in booking last minute appointments and the GP’s there are fantastic.

Reception and doctor were very helpful in quickly resolving my problem. Many thanks to all.

Because reception and doctor were all helpful friendly and recognised how important it is to follow up referrals from consultants for memory clinic and physiotherapy classes. Thank you.

They where always available to help and ready to investigate completely with advice and provided every possible action. Thank you for being you.

Felt I was being heard when querying a decision re my repeat medication. That doesn’t always happen. Met a new doctor for the first time. He had read my notes which chart a complicated history. He was thorough in his diagnosis. I was grateful that he prescribed antibiotics and for his very clear advice about what I needed to do if the symptoms got worse. I would recommend him to others. 

Quick call back after making the apt, and was arranged to come in to practice the same day. The best Dr Avash kamvari. Very helpful all the time in the practice.

There is follow-up and accuracy in appointments to meet the doctor. The center has follow-up of the patient in receiving the medicine.

Doctor was very kind and reassuring and listens.

Many thanks Kensington Park medical centre I really appreciate it.

It is not easy to justify not going to the office without knowing if one will be able to get a GP appointment by calling at 8am on the same day. Is there any guarantee that there will be an appointment on the day (either morning or afternoon)? But given that I was able to get an appointment, the rest is all good. I would be in trouble if I said I need to stay at home to be able to go to the GP but then there’s no GP appointment available when calling at 8am.

I have had a first class , prompt service , where every thing I needed and wished was available , i am deeply impressed , thank you for every thing you do , most appreciated , imprecive. Just keep going and stay put , you are doing great.

When Doctors find some things serious, they use all there possibilities to accelerate the process, which make the patients feeling that God blessed them with such caring personals. Many thanks.

Good medical center, if you have an emergency health condition they will book you in with the available GP.

Receptionist called me to make the appointment (I expected it wouldn’t happen), an appointment was made for the same day and the Doctor was very empathetic and caring.

Best GP practice in this area. Receptionists team do an amazing job, doctors are very supportive, overall can only highly recommend.

Because they send you messages when your tests are ready, when you have an appointment and the staff is lovely.

I went with a Problem, I had every thing don quickly ,swiftly, and had my problems. Looked at with care , I am very thankful for their attitude. I am very proud and thankful for their attitude. Thank you gain.

Because I was listened to, given sound medical advice and treated with courtesy and care.

Appointment booked, problem solved plus further advice all within space of few short hours. Dr Pumphrey friendly, helpful plus great listener. Very good.

Because I got emergency appointment on the day. Dr Shona was very helpful on the phone .

Friendly, good bedside manner, well informed, and set realistic expectations on when I will get treatment through the NHS.

Great doctor. Issues were dealt with annd explained very well. Easy to make appointment. Polite and efficient receptionist.