Patient Feedback (FFT) September & October 2023

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Friends & Family Test (FFT) allows us to receive daily feedback from our patients. An SMS is sent to those patients who had an appointment with the practice that day asking them to tell us about their experience at the practice. This helps us to see how we are doing, what we do well and where we can make improvements. We would like to thank you for taking the time to complete the survey and your comments.

  • Their knowledge, expertise, and dedication were truly impressive. They listened attentively, explained everything clearly, and treated me with genuine empathy. The clinic was well-equipped, and the staff was professional and kind. I highly recommend these doctors for their outstanding care and commitment to their patients’ well-being.

    I am writing this review to express my heartfelt gratitude and admiration for the exceptional care provided by Dr. Pelley, Dr. Kamvari, and Dr. Nalliah at Kensington Medical Centre. For the past 25 years, they have been an integral part of my family’s healthcare journey, and we consider ourselves privileged to have them as our healthcare providers.

    Dr. Pelly, Dr. Kamvari, Dr Pumphrey and Dr. Nalliah exemplify the epitome of dedication and hard work. Their commitment to their profession is evident in the extraordinary care they provide. They go above and beyond to ensure the well-being of their patients, demonstrating a level of compassion and expertise that instils confidence and trust.

    Their medical expertise and attention to detail have helped me, my mother, my daughter, and the rest of our family navigate various health concerns throughout the years. From routine check-ups to more complex medical issues, they have consistently delivered outstanding care, leaving no stone unturned in diagnosing and treating our conditions. Their ability to effectively communicate complex medical information in a compassionate and understandable manner is truly commendable.

    In addition to the exceptional care provided by the doctors, I must also acknowledge the remarkable and helpful service offered by Deborah and her reception team. Their warm and welcoming demeanour creates a friendly and inviting atmosphere at the medical centre. They are always ready to assist patients with appointments and any other inquiries from my Mother, ensuring that every visit is as smooth and stress-free as possible.

    The combination of the doctors’ expertise, dedication, and hard work, along with the exceptional service provided by the reception team, makes Kensington Medical Centre a standout healthcare facility. The trust and rapport we have built over the years with this remarkable team are invaluable and have contributed to our overall well-being.

    In conclusion, I highly recommend Dr. Pelley and Dr. Kamvari as well as the entire team at Kensington Medical Centre, for their unwavering commitment to providing exceptional care. Their professionalism, expertise, and genuine concern for their patients are truly commendable. They have positively impacted the lives of my family and me, and we are grateful to have them as our healthcare providers.
  • A good experience all round. Did not have to wait very long and the appointment is always helpful and friendly. The reception staff are also very helpful and friendly, in person and on the phone.
  • All Dr I know there they were amazing. It was really helpful for me and I’m really happy. Thank you so much for your hard work for keep peoples safe and healthy.
  • All my situation has been treated promptly with full support and kind attitude, I am impressed thankful and great full. Thank you for being there. God bless you all
  • Always able to speak to a person and any queries dealt with efficiently. No problem getting an appointment with a GP.
  • Always been happy with their attention and care. Since 2005
  • Because reception was helpful and efficient. My doctor rang me on time as agreed and was helpful and supportive. Thank you
  • Because, it’s a great surgery, great staff, very helpful and efficient.  Every doctor I’ve seen were wonderful! Especially thanks to doctor Sangeetha and India. Both extremely professional and kind. Thanks for your hard work
  • Brilliant doctor who listened to my concerns regarding my son. Very detailed explanations and reassured me after doing some tests on him.
  • Didn’t have to wait managed to get appointment same morning and punctually called in to see the doctor. Always great care and service.
  • Everybody at KPMC is efficient, considerate and kind. Expertise, Attention to detail, thorough and genuine concern.
  • Explained latest test results with clarity. Agreed to modify one aspect of my medicine. I had complete confidence in his judgement. Good manner.
  • Friendly reception and excellent doctor as usual. Doctor Kamvari was and always has been very attentive and has a very caring attitude feel extremely comfortable and grateful to be at the practice
  • From reception to the doctor everyone is very kind and helpful. Very professional care not just for today but for the future. That is why I go to my local doctor.
  • Great caring Staff and doctors. Definitely helpful understanding team. 5 stars rating ⭐⭐⭐⭐⭐ need I say anything more the rating says it all very honest review.
  • I am a new transferee from my previous clinic the North End Medical Centre. I found it out that my house is nearer and we can just walk going to the clinic. Since then, I am very happy cause I am well attended right away of my needs. I transferred all my family in this clinic, my daughter and granddaughter. I will be very pleased to recommend this clinic to all my friends living in this area, and my neighbours too.
  • I been a patient for last 35 years and I have whole of my family using KPMC.
  • I did not wait long to see the doctor. People in reception are very nice and they are all Responding in really good way.
  • I don’t go to Drs that much but when I have in the last few years the drs and nurses have listened to me and been very thorough. Both online and face to face in surgery.
  • I feel that the staff at reception are always very helpful. The nurses are friendly & informative & my doctor is very good.
  • I got same day appointment and the service I have received from my Doctor is excellent.
  • I highly rate Kensington Park medical centre. The clinic is very efficient and care is excellent.
  • I needed an emergency appointment and was given on the same day. Staff at reception are very nice listen well and act accordingly.
  • I was treated with respect interest and care.
  • Immediate response from doctors. Understanding treatment from both doctors and reception staff
  • In my first visit today I met the most kind and professional Dr. Robertson was very thorough and compassionate. I felt much better after my consultation with her.
  • I’ve only ever had good experiences here. Lovely, attentive and empathetic doctors. Patches is good too.
  • One of the best GP in London I highly recommend to everyone. From top to bottom all staffs are very good, polite and so friendly. Thank you for giving always best services. (Kensington park medical centre) 👏👍🙏
  • Personable and very caring services from the doctor. In a busy place like London that’s not easy to be found.
  • Promised to phone me back which they did and then organised a phone consultation which was very helpful!
  • Reception very polite and very helpful.
  • Submitted my Patch’s request and got a call the following day by GP. He addressed my concerns quickly and efficiently. Kensington Park offers an effective, professional and friendly service for me.
  • The doctor went through my hospital letters with precision and explained the neurologist report clearly. He also advised on my heart condition. I was not fully aware that my condition. I am a new patient at Kensington park medical practice . I was very satisfied with the information and recommendation provided by the new GP.
  • The doctors are friendly and highly professional. I feel they take good care of me. They always take seriously any condition of mine.