97% of our patients rated our service as very good/good

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FFT FeedbackNovember & December 2023

Friends & Family Test (FFT) allows us to receive daily feedback from our patients. An SMS is sent to those patients who had an appointment with the practice that day asking them to tell us about their experience at the practice. This helps us to see how we are doing, what we do well and where we can make improvements. We would like to thank you for taking the time to complete the survey and your comments.

Patients’ Comments:

  • Beautiful and clean clinic, very short wait time and nice doctor and staff.
  • Dr was very easy to talk to and the most important of all I wasn’t rushed and didn’t feel rushed I understand the time constraints and it’s not the doctors fault but there is nothing worse than leaving a appointment and thinking I should have said that and it’s a false win because you end up making another appointment
  • Quick and thoughtful response from the clinic within less than a day. I always get such great care and attention from the clinic, I genuinely could not be happier with the staff.
  • The receptionist tried to get an appointment with the doctor as best as he could be.  I was seen by the doctor on the same day even though the doctor was fully booked.
  • Doctor and the nurse are very kind and doing a wonderful job. The place also clean and warm.
  • I am a new transferee from North End Medical Centre, the clinic is very near my house and i found out that the beautiful soft spoken receptionist is very helpful and Dr is exceptional. I have already told all my relative to transfer in this clinic as it is so convenient, very nice place!
  • As usual very easy to get an appointment and everybody is very helpful and polite.
  • Doctor was very kind and she suggested to assign an interpreter for me. also facility was clean.
  • I got a same day appointment with Dr who was very patient, clear with her answers, and most importantly she didn’t rush me or make me feel like I was just another patient.
  • Professional Doctors whose dedication and hard work helps us as patients very loyal and respectful to their guidance of healing and help our mental & physical problems. Receptionists always courteous and helpful but needs more staff to help in front
  • The lady Doctor visited me was very concerned about my health and very patient also all Dr’s and staff in surgery’s are very good and polite and a good ear for listening
  • I have had such a great experience. My GP Dr is excellent. I highly recommend Kensington Park medical practice
  • Whenever I visit the clinic, I consistently encounter helpful, friendly, and knowledgeable doctors, nurses, and staff.
  • As always GP dealt with my query and concerns straight away without any problems. Reassured me and listened.
  • Dr rang me at 10am, as planned, she was pleasant, asked for my symptoms, made a potential diagnosis on the spot and sent prescription to my pharmacy straight away. Attentive, pleasant, knowledgeable doctors at Kensington Medical Centre. Thank you
  • My doctor is excellent. Caring and thorough and pleasant. I can’t praise him enough, getting me out of worry and troubles.
  • No waiting time. My appointment went according to schedule. My GP was very attentive and the procedure I’ve required went very well
  • I was very satisfied with doctor’s recommendations and diagnosis.
  • Polite reception and helpful healthcare staff. Would be great to have appointments on the day
  • Request for the GP telephonic appointment. Was booked the GP appointment for today. Received the call from the GP right on time. He was very helpful. Big thanks for Kensington M centre. Reception & telephone staff are also very helpful Respect full. Pls, keep it up. Big Thanks ❤️
  • Very good gp nice and friendly we need more people like the people at the surgery in this world. They look after me and my family
  • It’s just fantastic to be cared with your Doctors in Kensington medical centre. Till now I’ve not encountered any inconvenient, But Reforms is all ways recommended. Thanks for all of you…..
  • I can’t see anything, except excellent services always out to look out for the patient. I’m very happy in the last 14 years
  • I was able to make the appointment quickly, the lady at the reception was very nice, the doctor was very kind and gave the advice I needed. I want to thank all the staff 🙏
  • Excellent team and very caring. The best GP practice I ever been to. Gp and staff always very approachable, competent and compassionate.
  • I been with the Centre for almost 16yrs now, and no complaint at all. Especially to our best GP. Very confident.
  • The doctor called me back and diagnosed my illness , he also had a very cheerful manner which meant a lot to me. The male receptionist had a very nice tone in his voice , which made me feel like he was really listening and cared, which also meant a lot to me
  • I have been a patient here almost my whole life and always felt I was given the best care and attention.
  • The Dr.Oyefeso & the Surgery staff are very helpful & are very professional. Pls, keep it up. Big Thanks 😊 to all.
  • I had emergency situation and I have managed to book last minute appointment. Friendly staff.
  • Excellent service from booking appointment to seeing my doctor. Just want to say thank you to all Kensington park medical centre staff for the amazing service they give.
  • The process is quick, everyone is patient and kind. My GP is so so gentle, attentive and kind with my diagnosis. I’m very happy with the service.
  • The Doctor was very very good. The Doctor was quick. Professional and knew what she talking about. I was impressed. Thank you.
  • Recent health issues were dealt with promptly and thoroughly by the surgery and GP.
  • The receptionist was very understanding when I asked for an appointment and the doctor was very efficient. Thank you very much and a merry Christmas and happy 2024 to you all !!
  • Same day appointments available. GPs very good
  • No waiting, the Doctor very approachable and friendly. The receptionist was very nice and friendly. I’m happy with their service. Thanks a lot.
  • As I had been with NHS since last 23 years and have been in the NHS for over years. No need for any comments as they always provide the best service by all NHS team. Wish them all the best of health and success. Cheeers
  • Dr listened and acted on my concerns. She is kind and approachable. I was offered an appointment on the same day I called. The gentleman at reception was helpful.
  • I called on the day and a Dr called and I got the help I wanted. They new Guy at the reception is very polite and helpful. Everybody is good usually
  • No waiting for long time, even if was a busy I wouldn’t mind. Receptionist was very friendly and helpful. Access and make appointment with GP was very good. Dr was great. Very happy with the service.