FFT Feedback: April 2025

Friends & Family Test (FFT) allows us to receive daily feedback from our patients. An SMS is sent to those patients who had an appointment with the practice that day asking them to tell us about their experience at the practice. This helps us to see how we are doing, what we do well and where we can make improvements. We would like to thank you for taking the time to complete the survey and your comments.

FFT Analysis April 2025 – Kensington Park Medical Centre (Brompton Health PCN)

Recommendation % and Rating Counts

• Booked the appointment in person which was easy Dr apologised for keeping me waiting a few minutes She was very clear in explaining etc
• Very efficient from start to finish
• All staffs are very helpful and kind Dr PERSON is very good
• Because it was very fast job and nice work
• Easy and friendly service My appointment booking was smooth and the advice from the GP was helpful despite an uncertainty in the diagnosis
• Efficiency professionalism curiosity and a genuine sense of care A civilised forward thinking practice with first rate facilities and first rate doctors and staff
• Dr PERSON could not have been more proactive or helpful Outstanding Doctor tha knyii
• It was I who made the experience very poor by falling asleep at home after taking a walk and failing to turn up for the appointment I had made
• The doctor was reassuring and informative
• Waiting list was not too long The doctor was helpful polite and kind
• Got an appt the same day GP gave very good advice
• Staffs are nice and very accommodating
• Dr PERSON was helpful and professional as always Telephoned me as promissed
• Because you are welcome with a smile at all time
• Everyone was very nice and polite and thorough
• Because the people are so nice and kind
• Everything about Kensington Park is excellent reliability professionalism service efficiency and politeness
• Doctors are really nice and friendly and the reception as well Very helpful
• My appointment was on time and the Doctor was professional and courteous
• All steps went smoothly without delay
• Practitioner was very careful and concerned Procedure was done really well and she was also very helpful with other issues
• Dealt with in a very courteous and professional manner
• Injured my foot Called surgery offered an appointment without delay Dr PERSON advised on the appropriate course of action Staff at reception are patient and helpful
• They have the best medical team My GP dr PERSON provided good insight possible solutions and next steps
• I was treated promptly with the usual kindness courtesy expertise and full knowledge of my case
• I was seen on time excellent service no pain when bloods taken
• Medical staff is good however reception team can do better
• Dr PERSON is an amazing Dr he is very helpful and professional
• I was seen on time and was asked did i have any
• Because Dr PERSON is a Greek God Genius

*All names are anonymised.