FFT Feedback: May 2025

Friends & Family Test (FFT) allows us to receive daily feedback from our patients. An SMS is sent to those patients who had an appointment with the practice that day asking them to tell us about their experience at the practice. This helps us to see how we are doing, what we do well and where we can make improvements. We would like to thank you for taking the time to complete the survey and your comments.

FFT Analysis May 2025 – Kensington Park Medical Centre (Brompton Health PCN)

Recommendation % and Rating Counts

Summary of Feedback:

• Patients praised the kindness, empathy, and professionalism of the doctors and reception staff.
• Patients appreciated being seen on time or quickly, even in emergency situations.
• The practice was commended for its efficient and friendly service, with many patients feeling heard and understood.
• Several patients mentioned specific doctors, who provided excellent care and communication.
• The waiting area was described as clean and tidy.
• Patients felt lucky to have this surgery as their local practice.
• Some patients experienced difficulties getting appointments.
• A patient was given an appointment with a nurse instead of a doctor, which caused some confusion.
• A few patients mentioned that they had to wait, although this was not a common complaint.
• Patients valued kindness, empathy, and professionalism from the doctors and staff.
• Efficient and friendly service was highly appreciated.
• Patients felt cared for and heard when they visited the surgery.
• Overall, the feedback suggests that the GP surgery is providing high-quality care and service, with many patients feeling valued and supported. Area for improvement, minimizing wait times.