FFT Feedback: January – March 2024

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Friends & Family Test (FFT) allows us to receive daily feedback from our patients. An SMS is sent to those patients who had an appointment with the practice that day asking them to tell us about their experience at the practice. This helps us to see how we are doing, what we do well and where we can make improvements. We would like to thank you for taking the time to complete the survey and your comments.

MARCH 2024

Dr. Nalliah gave me the time and considerate advise, thank you

Everything was quick and efficient. Reception was very friendly and helpful

Friendly reception, my urgent appointment with GP was arranged in no time. Brilliant!  Special thanks to emergency GP Dr Krishan Doonga. So highly professional and sympathetic Doctor. I had severe chest problems, difficulties breathing. I am already on the mend. Thank you Doctor.

I was seen quickly and I was able to make an appointment for the same day for blood tests

Always receiving the very best service. Everyone I speak to says I have got the best doctor house I London.

The Doctor was very understanding.  The receptionist was very kind too.

I had the privilege of being under the care of Dr. Pelly, and I cannot praise her expertise and compassion enough. Dr. Pelly took the time to listen attentively to my concerns, thoroughly explaining every aspect of my diagnosis and treatment options. 

Her knowledge and experience were evident throughout the entire process, instilling in me a sense of confidence and trust. Not only did Dr. Pelly provide top-notch medical care, but also demonstrated genuine empathy and understanding, making me feel heard and valued as a patient. 

I am truly grateful for their exceptional care. Thank you for your outstanding service!

Competent, profesional and friendly.

Felt I was given time and listened to about a range of connected health issues.

Polite reception staff. Call from doctor received within reasonable time frame. Very helpful doctor (Dr India Pumphrey) with attention to detail and exploring concerns in depth with thorough explanation and follow-up plan. Very attentive – I’m very grateful!

Another really good experience, perfect support when you are feeling unwell and vulnerable

Jaclyn the receptionist is always friendly and helpful and her male colleague to.

Compassionate. Professional and exlpains

Doctor pelley is amazing. She Straight away recommended me for x rays and lined me up for a consultant

Doctors are most professional with mental & physical patients they take initiative to find out what s changes with symptoms & meds & health…

Dr. Sangeetha is very serious, patient, and professional. The receptionist is also very nice.

Got appointment on the day for acute infection.

Always attentives, with the necessary respect and care for the patient. When I have any concern about a medical problem they are always willing to listen to me. I recommend.

Nurse Gabby explains & directs professionally, very pleasant all thru – Shingles injection did hurt quite a lot but Nurse tried to help with my concerns about other medical problems…

The staff are friendly and always helpful and the appointments run on time.  Roxanne Din who did my ECG was so polite and nice.

Very efficient and considerate staff and brilliant doctors. They are wonderful bunch

Easy to make an appointment. My doctor is very helpful and understanding.  Generally a very good surgery.

Always helpful and pleasant. Have been a client for over 15 years and the staff and doctors have always given exceptional service.

Friendly professional service.

Lovely GP. Friendly staff, very efficient appointment system and lovely facilities

I was seen very quickly, and treated very professionally and effectively in a friendly and courteous manner by a doctor I’ve known and trusted for years.

Because they ARE VERY ACCESSIBLE. Always helpful and this is one of the few Practices where it is possible to have an urgent same day face to face appointment with a doctor. Best GP Practice in London

Doctor very professional very calm very helpful. Just very helpful and compassionate

Nurse was friendly and on time

Easy to access, well organised, big waiting area, little waiting time, doctor advice was useful.

Everyone is so friendly and helpful.  Very good reception and always happy to help.

Dr Oyefeso has been amazing with me and has given me hope for the first time in a long time. He explained everything so well to me and has been extremely helpful. I have had 3 appointments with him so far and he has been than any GP I have ever had. I can’t say enough good things about him, he is a great asset to the practice.

All doctors are empathetic and professional

Doctors are always so helpful and understanding. I tell all friends all the time to come to the practice. I love the doctors for being so nice and always being thorough

Dr Pelley was very sympathetic and helpful as to go forward.

On time. Courteous. Friendly. Professional. Best ever practice!!!!

On time. Nice nurse. All went very well, smoothly. Perfect for me.

The doctor always takes time to listen and explain in layman’s terms. Much appreciated

From my experience, the doctor and nurse that have supported me have always been caring and respectful.

With dr pelly I never feel rushed and she covers everything so you go in and look at other stuff that could be connected I never feel I should of said that or feel I have to make another appointment to talk about something else

Because Dr Pumfrey is always thorough and takes time to see things through. A lot was achieved in my appointment including referrals and follow up appointments.

Good & frank discussion.  The general feeling is that the KPMC team members wish to ensure continued good health of their patients.

I really needed to see a doctor urgent. I went to the receptionist to explain what i had. She tried to get me an appointment with the doctor asap. Very very efficient, and helpful. And was very nice.

Roxanna din service was outstanding

They’ve done everything they said they would do and more


Dr Kamvari is ana amazing doctor who always listens to his patients. And has his patients best interest

The staff and the doctor are very nice and very good. Understand and treat my complaint immediately.

Dr.Oyefeso was very helpful

Always courteous and professional the Receptionists and our Doctors. Very gentle when on examination to fragile parts of body, professional, and most alert !

I had a phone call immediately after I requested the appointment

I was seen the same day I called the GP and the nurse was very helpful

I’m very happy with services. I highly recommended this GP

The service is excellent, from the reception team to all nurses and doctors. They go above and beyond.

Was seen very quickly after I arrived. But did have to wait a little after the appointment before I could leave.

Dr. Shona Robertson was very welcoming and nice attitude. She made me feel comfortable

Always personalised medical appointments where I feel heard

Patient, helpful doctors, well trained support staff.

I waited for less than 5 minutes, saw Dr India Humphrey, she was attentive & good listener, I explained my health complaint, she diagnosed it, emailed my prescription to pharmacy. I picked my prescription up and went home. Perfect.

All good. From receptionist to the doctors.

Doctor listened to what I say very carefully and gave me a lot of good advices.

The gentleman at the reception desk is always helpful. He tries his best every time he answers the phone

Because Dr. Robertson has a lovely bedside manner and made me feel comfortable especially with a sensitive medical problem that I have. She was thorough in dealing with all my other medical problems as well.

Dr answered my questions regarding my surgery – pet scan etc. Dr Checked all the requirements before my upcoming surgery- arranged for blood test.

Got information I needed

Happy with the staff at this clinic. Helpful, polite and kind. Been using this clinic for the past 15 years.

I was seen by Clare promptly and the whole encounter was a joy – she even managed to get blood out of me! Clare was kind, approachable, knowledgeable and efficient.  I have always felt so lucky to be a patient in this surgery – since its days in Elsham Road. Dr Dua is, in my opinion, an exceptional GP and a highly perceptive human being. Thank you!

The receptionist is very helpful and makes it easy to get an appointment face-to-face with the Doctor or try to help looking another ways

I am very grateful to my doctor, even though it was a little late, she agreed to visit me، My language is not very good, but she tried her best to help and she did I am very grateful to my doctor

My wife and I have been using the surgery for many years, know the staff and have been well looked after.

I totally feel supported by my GP and can always get in touch with the surgery easily. Reception staff very nice too

Dr. Dua was excellent. I’d happily have him as my doctor. After a very difficult week I feel reassured now.

Dr. Oyefesu was excellent. Than you Doctor.

Lovely Doctor inthuja nalliah

The Doctor listened to me and then explained everything to me about my treatment options. She was very helpful in taking the next steps. I felt more confident about myself after leaving the surgery.

Because Dr. Pelly is a very experienced and knowledgeable doctor. She always gives good advice and is very thorough in her approach to solving one’s medical problems.

I was seen at short notice and my concerns were dealt with thoroughly and sympathetically.

Because when i need help the team always responds and helps me. Thank you

Coz from Reception to a doctor we welcome with smile friendly staff.

Excellent doctor and advice. Excellent receptionist. Very pleased to get an appointment on day of calling the surgery

The nurse Roxanne is very nice

Because my problem was discussed with the doctor and sort out. The doctor is friendly and explains to me easily understand

Doctors of my practice are amazing and reception are always kind and helpful

Good team of professional. Looking after me and my family pass 14/15 years. Have no complain at all.

On time. Professional GPs. Helpful staff. Feel to be well looked after.

Was easily made an emergency appointment with my Dr for the same day

Because she was helpful and the doctor was kind 🥰 I’m happy with the service at the clinic ☺️🥰❤️. The option was on the time. The doctor gave me the treatment and I’m happy with her. The doctor was helpful and friendly with me.

Excellent service and response time best in NHS practices

The doctor was amazing, he was very professional, understanding, helpful and patient. The receptionist also was very kind and helpful.

Clear explanation by Dr Robertson; friendly personnel

I could feed to my baby during meeting doctor because she cried a lot.

Promptly, friendly and very professional.All aspects of the medical issue were discussed throughout.Patient concerns acknowledged.

My doctor is excellent, always caring and pleasant, finding and resolving my issues. The receptionist is also very pleasant and helpful and polite. I’m very happy.

I had time to discus all maters that are important to me , the doctor to direct me with proper advice.  I am very great-full , and thankful


The GP was actively listening and showing empathy with the issues faced. She recommended a treatment for my tongue problems that worked.

Dr Pumphrey saw me at 1120hors on the dot. I recently requested to be seen for a variety of ailments. Dr P, covered them all, graciously, and provided feedback, follow up for each.

Efficient. On time for appointment

I am very pleased by the services provided , also the courteous manners of the staff and GPs working in KPMC.

I was seen on time. The person I saw was friendly and professional.

Dr Nalliah very welcoming, attentive, friendly and she cares what she is doing.  Pass my thank you to her please

The doctor and the staff very professional.  Very satisfied every time I get seen.

The doctor explained clearly my test and what actions I need to take. The receptionist was very helpful and offered me option to book an appointment.

I saw my Dr exactly on time . I was given all the information I needed to carry on with my treatment , I am ever so grateful to the way I was treated in the clinic by my Dr , thank you all. Thank you for being there , I am great full

Not just today, but since I registered with you, I always had kindness, care and solution for my problems. My parents were both GPs, and you are on that same level, despite I’m not being related. Huge well done!  I couldn’t be more grateful for the result we reached under Dr. Pelly’s treatment, I managed to get rid of medicine addiction or 18 years (!) some can never reach! THANK YOU!

The gp, Dr Robertson was a great listener and wasn’t taking her time to listen to my concerns and investigate the issue. I didn’t feel rushed or undermined. Very professional and empathetic.

They have an amazing good services with amazing doctors

A very polite receptionist , a very good care. Doctors at clinic are very caring especially Dr kamvari thank you

Able to get an appointment within a reasonable wait. Very kind and helpful staff

Always efficient and give patients confidence during the consultation. The doctors listen…..

Clean facilities, friendly reception staff, really interesting health information in the waiting room and the practitioner I saw was so friendly and respectful. Highly recommend this surgery!

Got an emergency appointment without any problem, was seen on time, and problem efficiently dealt with!

Quick to get appointment, personable and competent staff

Patient and understanding. Thank you.

They are very dedicated to working and very helpful

They were quick to answer and give me appointment for further tests.

Because your receptionist answered my call within minutes even at 8am and was very helpful and pleasant.

The doctors at the clinic are very passionate with the their Job eg Robertson took time to explain fully what my blood tests result meant with allot of patience. I always feel listen to whoever I attend plus my children.

Cos they are responsive and caring under immense pressure

Dr Shona Robertson is very friendly and very kind..she understand her patients very well..

Very friendly and very good service. Thay are always happy to help

The doctor was courteous and asked questions about my well-being outside of the reason I came to the office. I felt they genuinely cared about my overall health. The wait was very short, less than than a minute from the time I arrived in the clinic.

I have been seen on time and all the Test was done on spot as well as the result was given before I leave.

I waS in and out of the surgery quickly and efficiently and staff were helpful

Good experience the team are Very efficient. Special the doctor my Is one the best professional I’ve ever met. Carry on with the good job. Excellent

Fantastic doctor. Listened to my symptoms and discussed possible solutions through exercises and potential referrals.

Very easy to book and all the staff are very friendly and helpful

Dr Nalliah is a very good GP and I have every confidence on her care

Always easy to get appointments and everybody is very polite and helpful.

Great professionalism from the reception team

I feel very well supported by all at the Kensington Park Medical Center. I have always found help quickly given and appointments easy to access.

I was able to get an emergency appointment very quickly

I love my new clinic,the reception area manned by very kind receptionist and doctors are very understanding to my needs and complaint.Many Tks.  I am trying to recommend and suggest this clinic to my friends and neighbors as they are very near our houses and the pharmacy.

The best practice. always on time, efficient, friendly and excellent doctor

Dr. K called me on time. He listened to my issue. He has a sense of humour which is warm and friendly. He suggested I increase my Gabapentin. He was optimistic. The receptionist was clear and helpful

My GP was really kind, he listened to me very attentively. He was caring about my concerns and then offered really thorough and considered advice, and organised follow up tests and gave me clear timescales for results, which I really appreciated. Exceptional GPs, extremely knowledgable and he had a lovely reassuring manner.

I am happy with Dr Inthuja Nalliah’s care for my daughter.

The best Dr surgery and team of GP’s and staff. Go above and beyond for their patients . Nominated for the best GP and NHS award !

The surgery is always excellent. 10/10

Receptionist and Doctor very accommodating on phone inquiries and consultation

Because it is true. K M S is just an excellent surgery starting with the very helpful receptionist

We always have attention when we need it. Friendly staff members and good medical service.

Excellent surgery, Patches works very well. Very organised. Dr Pelly is an excellent GP and I’d like to thanks her for all the hard work.

Doctor India was very caring and helpful. I didn’t wait for too long for the consultation.

The practice is professional and highly efficient. Their availability is quite flexible and tailored to the needs of patients.