ONLINE APPOINTMENT BOOKING HAS BEEN SUSPENDED UNTIL FURTHER NOTICE DUE TO THE ONGOING COVID-19 SITUATION.
You can still use the online facility to order your repeat medication
You will receive a telephone assessment and then a face-to-face appointment if required.
Outside these hours (8am – 6.30pm), or at the weekend, please call 111.
(Pre-booked appointments ONLY)
|Monday||08:00 – 18:30|
|Tuesday||08:00 – 18:30||18:30 – 20:30|
|Wednesday||08:00 – 18:30||18:30 – 20:30|
|Thursday||08:00 – 18:30|
|Friday||08:00 – 18:30|
|Weekend: Patients can access appointments at our joint GP led surgery – see below for further information.|
- On Tuesday and Wednesday evenings we offer late surgeries. Appointments for these late surgeries need to be pre-booked. The surgery is not open for general walk-in enquiries at these times.
Accessing Patient Services
We offer our patients an enhanced access service to our healthcare professionals.
- We offer an open reception and telephone service 08:00 – 18:30, Monday to Friday.
- Patients requesting emergency appointments will be triaged and offered an appointment that day or signposted to an alternative as clinically appropriate
- Routine same day appointments are available with all Drs on duty every day at 08:00 and 15:00.
- Patients can make an online booking up to 4 weeks in advance*
- Patients can order repeat prescriptions online which are sent electronically to your nominated pharmacy negating the need to attend the practice unless a review is required*
- Our receptionists are being trained in care navigation and signposting and will be able to provide advice about appropriate alternative services for example, clinics at Violett Melchett and St Charles Centre for Health and Wellbeing.
- The practice will endeavour to deal with your requests and/or provide alternative options to minimise the number of calls you need make to the practice. However, if you want specific clinicians/times that are not available at the time of your call, you can choose to call back at a later date/time.
- We regularly review our systems to ensure that patients can access a GP for clinically appropriate appointments.
*NOTE: We strongly encourage our patients to sign up for online services
How to Make an Appointment
Our healthcare team comprises a wide range of professionals.
For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
|On the day||Patients can book an appointment on the day from 08.00 by calling 020 7371 6060 or by calling into the practice.|
|Commuter Surgeries||Not able to see the doctor outside of working hours? We offer extended hours on Tuesday evenings between 18.30 – 20.30 and Wednesday evenings between 18.30 – 20.30. We also offer evening & weekend GP and nurse appointments at our hubs in Violet Melchett Clinic in South Kensington or St Charles Centre for Health & Wellbeing in Ladbroke Grove.|
|Telephoning a GP||If you need to speak to the doctor to discuss results or review progress, etc. please telephone between 12:30 p.m. and 1 p.m. This time is not a GP consultation and NOT for medical problems.|
|Book in Advance||Patients are able to book appointments in advance. Please phone the practice on 020 7371 6060 for more information.|
|Out of Hours||If you have an urgent health problem which cannot wait until the surgery is open please call 111. Alternatively Call 020 8969 7777 from 18.30 – 08.00 on weekdays and throughout weekends and public holidays.|
|Online Services||Patients can book appointments up to 4 weeks in advance using our online booking system.|
Alternatives to A&E
We know that finding the right place to go when you become ill or are injured can be confusing. We want to help you to select the right service for your illness or injury, and in doing so, you will not only be looking after your health but using NHS services appropriately.
We can all help to ease the pressure on our emergency services by only visiting A&E or calling 999 with the most serious, or life-threatening injuries or illnesses and only dial 999 if you think you need an emergency ambulance.
A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.
What to do for less serious injuries or illnesses
Self-care is the best way to treat common illnesses and injuries, such as; coughs and colds, slight cuts and grazes, sprains and strains, sore throats, sinusitis, earache, constipation and headaches.
You can treat them at home with a range of medicines and a first aid kit bought from a pharmacy or supermarket.
You can prepare for many common illnesses and injuries by having a chat with your local pharmacist who can give you advice on what self-care medications to have at home.
With all self-care if your symptoms recur, or if you are no better after two days, call NHS 111 for advice or contact your GP.
If you require medical help but you’re not sure where to go, then please Talk before you Walk. You can call NHS 111 free, 24 hours a day, 365 days a year and, where appropriate, a clinical advisor will assess your symptoms, decide what medical help you need and advise where you need to go. This will ensure you get the right care from the right service in the timeliest way.
NHS 111 clinical advisors can arrange an appointment for you at an out of hours GP or extended hours hub if your condition means you need to see a health care professional within the next 12 hours. They can also give you self-care advice and information.
You should call NHS 111 if:
- You need medical help fast, but it is not a 999 emergency
- You think you need to go to accident and emergency or another NHS urgent care service
- You do not know who to call for medical help or you do not have a GP to call
- You require health information or reassurance about what to do next
For less urgent health needs, you should still contact your GP in the usual way.
Your local pharmacist is a healthcare professional who can give you clinical advice and treatment for common illnesses such as coughs, colds, aches and pains. They can also help you decide whether you need to contact other healthcare services..
You can talk to your pharmacist in confidence, even about the most personal symptoms without an appointment. Many pharmacies now have a consultation area where you can discuss health concerns in private.
Some of the services available from your local pharmacy include help for:
- Emergency contraception (morning after pill)
- Raised temperature/fever
- Coughs, colds, flu
- Ear infections and earache
- Urine infections and cystitis
- Skin infections/rashes/allergic reactions
- Emergency repeat prescription service
For details of your nearest local pharmacy, and opening hours, go to the Find Pharmacy Services pages on the NHS Choices website.
As your local GP surgery we provide a wide range of family health services that include advice on health concerns, how to prevent you becoming unwell, vaccinations, examinations and treatment, and prescriptions for medicines. We can also refer you to other health services.
GP Out of Hours Service
The out of hours GP service is a separate facility where a team of GPs and nurse practitioners provide services from 6:30pm to 8am weekdays, bank holidays and weekends. They offer help, advice and treatment if you have an urgent clinical need that cannot wait for your own GP practice to open.
If you need to see or speak to a GP when your surgery is closed, call NHS 111 and, where appropriate, a clinical advisor will assess you, give advice on when and where to go for treatment, or book you in to see an out of hours GP if needed.
Extended Hours Hubs
If you are registered with a local GP you can access evening, weekend and bank holiday GP and Nurse Appointments at West London’s extended hour’s Hubs.
Extended Hours Hubs are staffed by local and experienced GPs and Nurses and offer assessment and treatment for adults and children.
Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed
To access the service
- Call your GP practice and ask for an extended access appointment
- Call NHS 111 and they can book you an appointment at one of the hubs
The Extended Access Hubs locations and opening hours are:
|Violet Melchett Clinic
30 Flood Walk
London SW3 5RR
|St Charles Centre for Health
London W10 6DZ
|Monday to Friday||6.30pm-9.00pm||6.30pm-9.00pm|
|Sunday & Bank Holidays||8.00am-2.00pm||2.00pm-8.00pm|